Customer support that never sleeps and always delivers
A conversational agent with access to your orders, invoices, stock and policies. It answers in seconds, escalates the critical cases to a human and leaves full traceability.
No commitment. We'll show you a pilot with your own channels in days.
Is your sales team drowning in questions that repeat?
The customer writes at 10pm, on the weekend, in the middle of the month-end close. Every rep answers the same case differently. WhatsApp and email become chaos with no traceability. And the customer's data lives split across five systems the agent can't see.
Every repetitive question costs twice: the rep's time to answer it, and the customer waiting meanwhile, losing trust.
- ✕The team drowns in repetitive questions
"Where is my order?" a hundred times a day. Your rep spends the day copying answers, not closing sales.
- ✕Late-night replies that never come
The customer writes at 10pm and gets no answer until tomorrow. By then they've already written to a competitor.
- ✕Every rep answers differently
Same case, three different answers depending on who replies. Your brand loses consistency and the customer loses trust.
- ✕WhatsApp and email with no traceability
Conversations live in private messaging. No one knows what was said, what was promised or how it ended.
- ✕Customer data in 5 systems
Orders in one, stock in another, invoices in a third. The agent can't see them together and answers blind.
An agent with real context, not a dumb chatbot
We connect your systems, define the brand tone and the limits, and deploy the agent across web chat, WhatsApp and email. It answers in seconds, escalates the critical cases to a human and leaves full traceability of every conversation.
We connect
Authorized access to your orders, stock, invoices and policies. The agent sees the full customer context, it doesn't answer blind.
We design
Brand tone, handoff flows and clear limits. The agent knows what it can promise and when to pass the case to a person.
We deploy
Web chat, WhatsApp Business and email, with human review of sensitive conversations and a real-time metrics dashboard.
End-to-end AI customer support
From the input channel to the human handoff, with metrics and traceability. Covers web chat, WhatsApp Business, email and integration with your systems.
Web chat on your site
Chat widget integrated into your website, with your brand and your tone. The agent answers in seconds, 24 hours a day.
WhatsApp Business
Integration with the WhatsApp Business API. The customer writes where they're already used to and the agent replies with the same context.
Automated email
Automatic, consistent replies to recurring emails, with a human review queue for delicate or sensitive cases.
ERP / CRM integration
Authorized access to orders, stock, invoices and policies. The agent replies with the customer's real data, not guesses.
Human handoff
The agent knows when a case exceeds its limits and passes it to a person with full context, without the customer repeating anything.
Metrics dashboard
Average response time, volume by channel, recurring topics, handoff rate and satisfaction. All in one panel.
Your team free for what really matters
- ✓24/7 response
The customer writes whenever they want and gets an answer in seconds. Your brand doesn't close on weekends.
- ✓Average time < 30 seconds
From "wait 24h" to "instant reply". The first answer is what protects trust the most.
- ✓Full traceability
Every conversation is logged by customer, channel and case. You know what was said and how it was resolved.
- ✓Team free for complex cases
The agent handles the repetitive stuff. Your team spends their time on what truly needs judgment.
- ✓Brand consistency
Same case, same answer, same tone. The brand speaks with one voice, not with each rep's voice.
Questions the agent resolves on its own
The agent checks the status in the ERP and replies with the real date, without the customer waiting until tomorrow.
Verifies whether the order has shipped yet, updates the address and confirms, all in the same chat.
Checks availability and the next warehouse intake, and offers an alternative if needed.
Guides the customer step by step per your returns policy and generates the return label.
Breaks down lines, taxes and totals, and sends the PDF, without accounting doing it by hand.
Hands the case off to a human with full context, without the customer repeating anything.
Not a dumb chatbot: an agent with real context
A generic chatbot answers with scripts and drowns as soon as a case steps outside the script. We give you an agent with access to your orders, stock and policies, that escalates the critical cases to a human and leaves traceability. On Google Cloud Platform, with experts in making AI fit how you actually serve your customers.
- Customer context, not closed scripts
The agent sees the customer's order, stock and invoice before replying. It's not a decision tree, it's AI that understands your operation.
- Handoff with judgment
It knows when a case exceeds its limits (complaint, special discount, urgency) and passes it to a person, with all the context loaded.
- Brand tone and clear limits
We define what it can promise, what it can't, and how it speaks. The brand expresses itself in your voice, not in the model's voice.
- Connected to the rest of your operation
Combine it with the Internal Processes Agent, the Control Tower or Document Intelligence and data flows between support and operations.
A pilot that frees your team from week one
Closed product, with clear scope and price. No surprises, no endless projects. You start with one channel and grow to the others.
AI Customer Support Agent
Chat, WhatsApp and email with real context and human handoff.
- Setup on Google Cloud Platform and initial configuration
- Channels: web chat, WhatsApp Business and email
- Integration with your ERP/CRM (orders, stock, invoices, policies)
- Design of brand tone, flows and handoff limits
- Human review of sensitive conversations
- Metrics dashboard and traceability per conversation
Maintenance
Processing, support and continuous improvements so the agent gets better with use.
- Conversation processing based on volume
- Support and tone/flow adjustments
- New integrations and channels
- Periodic review of metrics and handoffs
Combining it with the Internal Processes Agent or Document Intelligence? Customer support feeds off operations and vice versa. Ask for a joint proposal. Indicative prices in USD, adjustable based on number of channels, conversation volume and integration complexity.
We answer your questions
What languages does the agent reply in?
We work on Google Cloud Platform, which supports the main European languages and more. We configure the agent in Spanish, English and whichever you need. In the pilot we validate that tone and comprehension work in each language with real examples.
Does it integrate with WhatsApp Business?
Yes. We connect the agent to the official WhatsApp Business API, so the customer writes on the channel they're already used to and gets a reply with the same context as on web chat or email. We respect WhatsApp's messaging policies.
What does the agent do if it doesn't know the answer?
It never makes things up. If it doesn't have the information or the case exceeds its limits, it hands off to a person with the full context loaded. We clearly define what it can promise and what it can't, so the customer never gets a wrong answer.
Is there human review?
Yes. Sensitive conversations (complaints, special discounts, urgent cases) get a second look or are handed off directly to a human. The agent is designed to escalate the critical stuff, not to replace your team's judgment.
How is customer privacy protected?
Processing happens on Google Cloud Platform, with access controls and data encrypted in transit and at rest. You decide what information the agent can access and how long conversations are retained. We comply with GDPR and security best practices.
Which channels does it work on?
Web chat (widget integrated into your site), WhatsApp Business and email. You can start with one and add the others. The agent keeps the customer's context across channels, so they don't have to repeat anything if they switch.
How many conversations can it handle?
From dozens a day to thousands. The infrastructure scales with your volume. The maintenance price adjusts to the number of conversations and active channels, with no surprises on the invoice.
What happens after the pilot?
The pilot lasts days and leaves one channel working end to end, with your brand tone and your real integration. From there you decide whether to add channels, increase volume or connect more systems. No mandatory lock-in.
Request a pilot with your channels
Tell us where your customers write to you today (WhatsApp, email, web) and how much volume you handle. We'll reply with a pilot proposal in days, not months.
- ✓ No commitment
- ✓ Pilot with your own channels
- ✓ Start with one channel and grow
admin.nexuskpr@nexuskpr.com
+1 (786) 503-0144